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Understanding your Service Agreement with TELUS: Common questions answered
Find quick answers to common questions about your TELUS Service Agreement, including pausing services, discounts, transfers, cancellations and more.
How to pay your bill
The easiest way to pay your TELUS bill is by pre-authorized payments. There are many other simple ways to pay as well.
Help with late payments and overdue balances
Review your options for an overdue balance, including resolving payment issues and setting up a payment arrangement.
Need more help? Try these additional resources.
Ask other customers
Connect with the TELUS community and get answers from other customers on our forum, TELUS Neighbourhood.
Manage Internet & TV service
Diagnose Wi-Fi issues, monitor usage and improve your network performance with the TELUS Connect app.
Accessibility at TELUS
We are committed to giving everyone equal access to the devices and services we all need to stay connected.
Can't find what you're looking for? We're here to help.
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